Refund policy

At Pannelli, we want every customer to feel confident when ordering from us. While our panels are carefully crafted and inspected before dispatch, we understand that circumstances may arise where a return or refund is required.

Returns

• Returns are accepted within 30 days of purchase.

• All returned panels are subject to a 30% restocking fee.

• Customers are responsible for arranging and covering the cost of return shipping using their own courier or by returning the panels directly to us.

• Returned panels must be in their original condition and packaging to be eligible for a refund.

Refunds

• Once a returned item has been received and inspected, we will process your refund (minus the 30% restocking fee) within 7–10 working days.

• Refunds will be issued to the original payment method used at checkout.

• Please note that the delivery fee is non-refundable, even if the order is cancelled or returned.

Damaged or Defective Items

• All panels are carefully inspected before dispatch, but in rare cases damage may occur in transit.

• We strongly recommend inspecting your panels at the time of delivery. If damage is noticed, please do not sign for the delivery and notify the courier immediately. Replacement panels will be arranged at no extra cost.

• If damage is discovered after delivery has been signed for, you must notify us within 48 hours of receipt.

• In these cases, we will begin a claims procedure with the courier. To process this, we require clear photographic evidence of:

  1. The damage to the panel(s)

  2. The packaging (including outer wrapping and pallet, if applicable)

  3. The delivery label showing the courier details

• Once we have received the evidence and the courier has accepted the claim, we will arrange a redelivery with replacement panels.

• On redelivery, the courier will collect the damaged item(s) and swap them for the replacement panels.

• Please note that without the required evidence, we may be unable to process a claim or provide a replacement.